Delivery & Returns

Return Policy: Thank you for shopping at IOG. We want to ensure that you have a satisfying experience with our products. Return Period: Our return policy lasts for 14 days from the date of purchase. If 14 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange. Eligibility for Returns: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Return Procedure: To initiate a return, please contact our customer service team at hello@islandofgold.co.uk . They will guide you through the return process. Return Shipping: Customers are responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. Refund or Exchange: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange. Contact Information: If you have any questions about our return policy, please contact us at hello@islandofgold.co.uk Thank you for choosing IOG. We appreciate your business.